Customer Care Administrator - The Bertinet Bakery

The Bertinet Bakery, based in Bath, has been crafting award winning breads, pastries, and cakes for over 18 years. We are a local, batch artisan bakery, proudly rooted in our community and dedicated to traditional methods, exceptional ingredients, and uncompromising quality. Every product is made with care, skill, and respect for the craft, delivering honest food that celebrates flavour, texture, and time.

Want to find out more? Visit our website at https:// and discover the craft behind every bake.

As a Customer Care Administrator, you will focus on delivering outstanding customer service, managing customer orders, and increasing sales from certain existing customers. You will work closely with our team to support day-to-day office administration and handle customer inquiries with a professional and friendly approach.

What You’ll Be Doing

Receive customer calls and emails, working closely with customers to amend or update orders as needed.

Address customer questions, issues, and complaints promptly, always ensuring excellent customer care.

Provide account administration support, including interdepartmental reporting and paperwork.

Maintain responsibility for day-to-day office administration, ensuring everything runs smoothly.

Review and file all technical paperwork accurately and efficiently.

Work collaboratively with the team to ensure all tasks and customer needs are managed in a timely manner.

Continuously contribute to customer satisfaction and support the Office Manager/Sales Executive and Bakery Manager in achieving sales targets.

About You

Have an excellent customer service focus and a proactive, can-do attitude.

Possess a good telephone manner and communication skills.

Have good computer skills, including proficiency in Excel and familiarity with the Bread Management System (BMS).

Work well in a fast-paced environment, demonstrating strong problem-solving and troubleshooting abilities.

Can handle pressure and meet daily deadlines effectively.

Have great attention to detail and a high level of accuracy in all tasks.

Are passionate about food products and delivering outstanding customer service.

Location: Brassmill Ln, Bath BA1 3JN

Hours: 9am-4pm

Shift: Monday - Friday

Pay: £13.70 per hour

Our Care Values

We care about Job Well Done

Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way.

We care about Baking

At The Bread Factory all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all.

We care about each other

We always act with respect, empathy, and support to our employees, neighbours and customers.

We care about community

We believe in minimising unsustainable practices and reducing waste. Whilst ensuring we continue to provide everyone with nutritious high-quality food.

We care about nature

We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.