Customer Analyst
Merseyside (Hybrid - 3x Days a Week in Office)
£40,000-£45,000
The Company
A leading UK retail business is investing heavily in its data function and is going through a significant period of growth across analytics and data engineering. The Customer Analyst will sit within the Customer & Digital Analytics function, working closely with the Ecommerce team to understand customer behaviour, online performance and opportunities to optimise the digital journey.
The Role
This is a commercially focused Customer Analytics position rather than a dashboarding-only role; you'll act as a key analytical partner to the Ecommerce function, transforming business questions into analytical problems and using data to identify opportunities and improve customer and commercial performance.
Analysing customer behaviour and ecommerce performance
Understanding customer journeys and online behaviour
Investigating changes in basket value and conversion
Identifying underperforming products and categories
Analysing website funnels and customer journeys
Evaluating website changes and UX improvements
Measuring the commercial impact of data-driven decisions
Developing automated BI and self-service reporting
Building new analytical tools, reports and processes
Presenting complex analysis as clear, commercially focused recommendations
You'll work closely with senior Ecommerce and Marketing stakeholders, understanding their analytical requirements and helping shape strategic roadmaps.
Your Skills & Experience
SQL/bigQuery experience
Exposure to GA4 is highly desirable
The Benefits
£40,000-£45,000 salary
How to Apply
If you're a Customer, Ecommerce or Digital Analyst with strong SQL, BigQuery and GA4 experience and you're looking for a role where your analysis can directly influence customer and commercial performance, apply now for immediate consideration
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
