Customer Advocacy Intern (Fall 2026)

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: San Francisco, CA

About the role

The Customer Advocacy Intern will support the team responsible for building, managing and growing customer marketing programs. Reporting to the Principle, Customer Advocacy Manager, the ideal candidate will be interested in a focus on customer storytelling and scaling customer programs in high growth SaaS companies. This is a fantastic opportunity to join a high growth company with a mission to build a better internet.

What you'll do

You will shadow the Customer Advocacy Manager and work cross functionally with global teams in building customer stories, and scaling customer advocacy programs, including participation with enterprise customers across many industries. You will work with Strategy, Sales, Customer Success, Marketing, Product, and Communications.

The candidate is an entry level intern who will work closely with the global strategy team. Success is measured by the ability to drive forward efficiently and at the speed of the business, learn how to use AI tools to drive efficiency, and deliver quality content.

The main projects are

Customer References

Help support and fulfill sales 1:1 and RFP requests for customer references working with tools and across customer advocacy and account teams

Manage/track customer references requests via customer marketing tools

Support customer reference requests from key stakeholders across events, campaigns, product, analyst, and public relations teams

Customer Advocacy

Help to qualify, develop and maintain a targeted pipeline of strategic customer relationships

Help to qualify incoming nominations

Contribute to the development of high quality, world-class customer story content and promotion

Advisory Boards and Councils

Shadow the process and contribute to our customer advisory boards/councils

Help coordinate across many teams and executives, pre/post event success

Responsibilities

Collaborate with the Strategy team to develop and execute customer marketing strategies that align with business goals.

Support the research, writing, and editing of engaging case studies, internal and external interviews, and other marketing collateral.

Learn and support marketing and customer advocacy tech stack.

Contribute to planning and brainstorming sessions, bringing creative ideas and new efficiencies using AI to the table.

Support the team in analyzing advocacy activity performance and identifyi