Customer Account Case Owner

About the role

As a Customer Account Case Owner, you will manage a portfolio of customer accounts, acting as a key point of contact to resolve queries and deliver a high standard of service. You’ll take ownership of issues from start to finish, ensuring timely resolution in line with agreed service levels.

Key responsibilities include

Managing customer queries through to resolution

Building strong relationships with customers and colleagues

Monitoring performance against KPIs and deadlines

Identifying opportunities to improve service and add value

About you

You’re a customer-focused professional with strong communication and problem-solving skills. You take ownership, stay organised, and are confident managing multiple priorities.

You will bring

Experience in a customer service or account management role

Excellent communication and relationship-building skills

Strong organisation and attention to detail

A proactive, solutions-focused approach

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

Starting salary of £26,750, increasing to £28,660 once training and probation are complete (usually 12 months).

Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance.

10% annual bonus potential

Attractive pension plan

31 days annual leave and six bank holidays.

Subsidised restaurant, coffee shop and free gym membership

Employee discounts

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is 30 June 2026 at 5pm.

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.