KeyStep
CRM Manager, Core Banking
Monzo
Cardiff, UK
Full-time
Remote
about 5 hours ago
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking.…
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London (UK) or Remote (UK) | 💰 £68,000 - £88,000, Incentive Awards tied to your performance + Benefits | Hear from the team ✨
This is a 12 month fixed term contract, covering maternity leave.
We are looking for a CRM Manager to help us deliver CRM campaigns to support our Core banking and Accounts growth areas.
The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels, including email, push notifications and in-app.
Responsibilities
Lead the strategy and planning of areas of Core banking, including sizing of opportunities and stakeholder alignment
Execute customer lifecycle CRM journeys across multiple touch points
Interpreting data insights into actionable opportunities
Work across the full Monzo suite of products to ensure we’re targeting the correct moments in a users lifecycle with the right products and features
Be the overseer of always on communications across all CRM products
Create and embed processes and ways of working with the wider CRM team and data analysts
Work closely with team members to collaborate and help deliver a range of campaigns across multiple channels
Monitor campaign performance and ensure campaigns are executed safely
Campaign QA (helping to check through set up thoroughly as a second pair of eyes before launch)
Collaborate with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign
Deliver campaigns with a test and learn data driven approach
Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date
You should apply if…
Hands on experience in taking a campaign from data signal, scoping, planning, approval, build, test, analysis and roll-out.
Hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
You have experience using a CRM platform for delivery (Braze, ideally)
Fintech or Financial Services experience
Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage
Demonstrated experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives
Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities
Ability to organise priorities with stakeholders effectively
A collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer
A problem solving mind, being able to solve potential problems or suggest alternative ways to achieve the desired outcome
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply - even if you don’t have everyth
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Monzo aims to foster an inclusive, caring, and empathetic workplace culture, prioritizing problem-solving for customers. The company promotes an open, collaborative environment, entrusting employees with flexible working hours and autonomy. They are committed to diversity and inclusion, striving to ensure every team member feels a sense of belonging and can perform their best work.
Perks
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking.…