Credit Risk Director, Business Borrowing

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London or Remote (UK) | 💰 £165,000 - £200,000 + Incentives tied to your performance + Benefits | Data Team, Borrowing

⭐About our Borrowing team

Our Borrowing (lending) team is growing and we’re looking for a Director to build and lead our credit risk function for lending to our business banking customers. The ideal candidate should have in-depth knowledge of lending to small and medium size sole traders and limited companies, automated decisioning and Credit Risk Management activities.

As the size of our Business Banking customer base continues to grow, we are building out lending products to support our customers' funding needs. We aim to create a genuine feel-good factor when it comes to business credit, and are looking to build a team of driven, analytical and creative individuals to help us achieve this goal.

With your experience of developing credit risk strategies specifically for small and medium enterprises and building best in class credit capabilities, you'll help drive the success of Monzo's borrowing propositions. You will lead a team of credit analysts and managers and play a pivotal role in refining our credit and pricing strategies, particularly as we introduce new lending products to the market. You will work with colleagues across Monzo to make sure we are building profitable lending portfolios and amazing products for our customers.

🔑 You’ll play a key role by…

Leading a team designing and implementing credit and pricing strategies for our business lending products

Monitoring the performance of our existing strategies, and iterating to improve them

Leading initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk

Supporting the design and roll-out of new products and customer journeys, while working together with people from engineering, marketing, product, risk and control to achieve this

Providing leadership across our Business Banking and Borrowing Collectives.

Be a member of the Borrowing Leadership Team which drives Monzo's overall borrowing strategy

🤩 We’d love to hear from you if…

You have strong domain expertise in providing lending products to small businesses

You have a track record leading analytical credit teams

You have a deep understanding of how business lending works, including regulation and industry best practice

You are passionate about customers and understand the role credit strategies and policies play in customer outcomes

You’re comfortable balancing ‘soft’ information (e.g. customer feedback/qualitative market research) with hard data (e.g. A/B test outcomes)

You have strong analytical and data capabilities, backed up by technical coding skills

You can bring a dynamic energy to the team, and are keen for the chance to improve our products and help ship changes to our customers

You are a clear communicator, able to cut through complex problems and articulate decision points

You work well collaborating in a team with diverse skill-sets and personality types

You are comfortable working in a fast-moving and changing company

🧠 The Interview Process

Our interview process involves 4 main stages

Recruiter Call

Init