Credit Controller

Credit Controller

Datalaw is a leading training provider for legal professionals and apprentices, supporting them throughout their educational journey and beyond into further accreditations and career development.

We are looking for a proactive and detail-oriented Credit Controller to join our Finance team. The successful candidate will be responsible for managing the company’s debtor ledger, ensuring timely collection of outstanding invoices, and maintaining strong working relationships with customers. This is a key role in protecting the company’s cash flow and financial health.

Key Responsibilities

Manage a portfolio of customer accounts and proactively chase outstanding invoices by telephone, and email

Sales invoice processing

Daily bank posting and reconciliations

Supplier payment runs

Monitor the aged debtor report and prioritise collections activity to minimise overdue debt

Allocate and reconcile incoming payments accurately and promptly to customer accounts

Investigate and resolve billing queries, discrepancies, and disputes in a timely manner

Negotiate payment plans with customers experiencing financial difficulty, in line with company policy

Prepare regular reports on debtor performance, bad debt provisions, and cash collection targets

Escalate unresolved accounts to the Financial Director where appropriate

Maintain accurate and up-to-date records within the finance system

Liaise closely with the Sales, and other teams to resolve account issues

Support the month-end close process, including statement production and ledger reconciliations

Some office management responsibilities

Essential Skills & Experience

Proven experience in a credit control or accounts receivable role

Strong knowledge of credit control processes, debt collection techniques, and credit legislation

Excellent communication skills, with confidence to negotiate professionally over the phone and in writing

High level of accuracy and strong attention to detail

Ability to manage a high-volume workload and prioritise effectively

Proficiency in Microsoft Excel essential and Xero experience desirable

Commercial awareness and understanding of the impact of cash flow on business operations

Resilience and determination when dealing with difficult or non-responsive customers

Desirable Qualifications

CICM (Chartered Institute of Credit Management) qualification or working towards

AAT qualification or equivalent accounting/finance qualification

Experience in a B2B credit control environment

Familiarity with legal debt recovery processes

What we offer

Competitive salary

24 days annual leave plus bank holidays

Birthday Holiday

Medical Cash plan insurance

choice workplace pension or pension salary sacrifice

Team orientated welcoming culture