Credit Control Manager

Adaptable Recruitment are delighted to be working with a reputable Liverpool based business who is looking to recruit a high calibre Credit Control Manager to join their team.

Salary and Benefits Up to £45k DOE Hybrid working ( 2 days in office) Bupa/ Medicash Life Insurance and Income protection insurance 25 days holiday + BH Option to buy and sell holidays

Job duties and responsibilities

Lead, motivate and develop a team of four Credit Controllers, creating a high-performing and collaborative environment.

Manage team workloads, performance, KPIs and collection targets to ensure business objectives are achieved.

Oversee the end-to-end credit control and debt recovery process.

Drive cash collection performance and reduce aged debt across the firm's client portfolio.

Manage and resolve complex, sensitive and escalated debtor matters.

Set, monitor and maintain client credit limits, ensuring effective credit risk management.

Build strong relationships with senior stakeholders to support effective debtor management and cash collection.

Challenge stakeholders appropriately where action is required to improve collection outcomes.

Monitor debtor performance and identify emerging trends, risks and opportunities.

Produce and analyse management information relating to aged debt, cash collections and team performance.

Ensure compliance with firm policies, procedures and regulatory requirements relating to credit control and debt recovery.

Identify and implement process improvements to enhance efficiency, reporting and collection performance.

Support wider finance and working capital initiatives across the firm.

About you

Proven experience managing, coaching and developing a credit control team.

Strong knowledge of the end-to-end credit control and debt recovery process.

Experience managing aged debt, cash collection performance, debtor portfolios and collection KPIs.

Experience setting, monitoring and maintaining client credit limits.

Confidence working with and influencing senior stakeholders.

Strong communication and relationship management skills, with the ability to challenge constructively where appropriate.

Experience dealing with complex, sensitive or escalated client accounts.

Excellent organisational and prioritisation skills.

Strong analytical and reporting capabilities.

Advanced Excel skills and experience using finance and reporting systems.

A proactive approach to identifying efficiencies, process improvements and opportunities to enhance cash collection.

Experience of performance management, coaching and supporting colleague development.

Commercial awareness and a strong understanding of how credit control contributes to revenue generation and working capital management.

Ability to work flexibly across Liverpool and Manchester, attending each office at least once per week.