Creative Workflow Co-Ordinator - M&G plc.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Creative Workflow Co-Ordinator

The Creative Workflow co-ordinator will manage, coordinate and optimise the end-to-end delivery workflow across Creative Services. This role ensures resource is allocated effectively, timelines are met, risks are surfaced early, and creative output moves through the pipeline smoothly, consistently and compliantly through forward resource planning and work forecasting.

The role acts as the operational heartbeat of the team, maintaining control, predictability and delivery discipline.

Key Responsibilities (Strategic & Operational)

Run and continuously refine the day-to-day workflow engine for Creative Services, ensuring all jobs are accurately tracked, triaged and prioritised

Allocate Designers and Junior Designers to tasks based on capability, workload, deadlines and complexity, ensuring resources are balanced across competing priorities

Lead daily stand-ups and maintain workflow/task boards, providing full visibility of progress, risks and bottlenecks

Monitor work-in-progress across all active jobs, ensuring that creative teams have clarity on expectations, deliverables and timelines

Identify delivery risks early and coordinate rapid mitigation plans, escalating when needed to the Account Manager or Brand and Creative Lead

Maintain and update delivery timelines, ensuring stakeholders are kept informed of changes, blockers and impacts

Own operational housekeeping, including file management, version control, naming conventions, folder structures and production checklists

Ensure all assets follow the correct approval's workflow, including Compliance review, evidence capture and audit documentation

Support the creation, rollout and improvement of standard operating procedures (SOPs), templates, trackers and workflow guides

Analyse delivery metrics such as cycle time, utilisation, throughput and rework, using insights to recommend process improvements

Collaborate closely with the Account Manager to plan capacity, manage forecasting and support quarterly/annual operational planning

Act as the day-to-day point of contact for Creative Services operations, helping stakeholders navigate the delivery process and understand timelines

Knowledge & Skills

Strong traffic management and workflow coordination expertise, ideally within creative or marketing environments

Background in forecasting and resource planning

Excellent organisational skills with high attention to detail, accuracy and structure

Ability to manage multiple concurrent workflows, balancing speed with quality

Understanding of creative production processes across digital, print, social and motion

Proficiency in workflow/project management tools (e.g., Trello, Jira, Asana, Monday.com, or enterprise equivalents)

Confident communication skills to engage designers, marketers, agencies and compliance reviewers

Problem-solving mindset, with the ability to anticipate bottlenecks and plan ahead

Experience

Proven background in creative operations, traffic management, production coordination or similar roles

Experience coordinating multi-disciplinary creative teams in fast-paced environments

Track record of improving workflows, processes or delivery frameworks

Experience working with compliance or regulated approval processes is beneficial

Experience in Workforce planning and forecasting

Key Stakeholders

Designers and Junior Designers

Account Manager

Brand and Creative Lead

Marketing Planning and Strategy team

Compliance Reviewers

External Agencies (Creative, Production, Media)

KPIs

Resource utilisation and workload balance

Cycle time reduction across asset types

On-time delivery against committed timelines

Reduction in rework and late-stage changes

Zero missed deadlines on regulatory, critical-path or high-priority deliverables

Stakeholder satisfaction with delivery operations

Location: Stirling or Edinburgh Work Level: Colleague Recruiter: Amy Curtis Closing Date: 22nd May 2026

What we offer

At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% , with 13% made up of Employer Contributions and 5% Employee Contributions . We also offer Share Save and our Share Incentive Plan , together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy - to balance your work and personal commitments.

Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

Health & Protection cover including Private Healthcare , Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our