Creative Operations Lead (all genders)

The role

As Lead Creative Operations, you will lead a team of Creative Project Managers as part of HelloFresh Group's in-house Creative Studio in Berlin and will be responsible for all online- and offline creative production. You will oversee incoming requests, plan bi-weekly production sprints and allocate Project Managers, Designers and Copywriters across a wide range of projects and across full-time, freelance and 3rd party resources. You will ensure all operational service levels are met and creative production targets are hit, every day, every week, every month.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

Drive operational excellence across all online- and offline creative production processes

Plan bi-weekly design- and copy-production sprints, ensure appropriate creative resource allocation across full-time employees, freelancers and 3rd parties

Identify and resolve operational issues and bottlenecks to increase turnover time

Manage end-to-end creative projects across different functions, from briefing to delivery

Collaborate with Brand-, Campaign- and Channel-Managers across international markets to ensure seamless flow of information and delivery

Inspire and mentor your direct team of Creative Project Managers to constantly improve

What you’ll bring

You are a senior creative operations manager with 7+ years of professional experience, ideally from a high-volume agency or inhouse creative production environment

You have experience leading agile teams

You have experience in international environments, ideally from matrix-organizations

You are a creative problem solver who can go deep into day-to-day challenges when needed, without losing sight overall performance

You have strong communi