Counsellor (UK GLASGOW)
Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in-office at our HQ in Glasgow
About the role
Our EAP Counsellors work to help employees resolve personal and work-related issues that may be affecting their health and wellbeing. Our EAP services include short-term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.
As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to:
Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in-the-moment support, or booked single sessions, conducted by telephone and/or video consultation.
Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.
Requirements
Shift Patterns
We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance (our current vacancies are for 3 or 4 shifts per week).
Shift Pattern 1
1 Day shift – office
1 Middle Shift
1 Late shift
Plus 1 “awake” shift per month – (midnight to 6am)
No mandatory weekend
Shift Pattern 2
1 Day shift - office
1 Middle shift
1 Late shift
Plus 1 weekend, either a Sat or Sun per month and a “sleeping” shift, per month (10pm-8am) dependent on business need
Shift Pattern 3
1 Day shift – office
1 middle shift
1 awake shift (midnight – 6am weekly)
NO mandatory weekend
Shift Pattern 4
1 Day shift - office
1 middle shift (weekend)
1 late shift
Plus 1 “sleeping” shift, per month (10pm-8am) dependent on business need
Key Skills and Experience
As a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate:
Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
Good IT skills with good working knowledge of Microsoft Office suite.
Proficiency in written and oral English language.
A strong clinical background, with excellent assessment skills.
An ability to make sound Clinical decisions, whilst holding boundaries.
Your abilities as a team-player with excellent time management, clinical, communication and organisation skills.
An ability to be cognisant of clients and the service whilst working under pressure.
An ability to work within a busy environment.
Benefits
Why us?
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) – and we're rewarded when we do.
What we offer
A full induction training programme, which will be undertaken via Microsoft Teams.
An opportunity to work as part of an experienced Clinical Team who are passionate in their field, supportive, diverse and dynamic.
22 days leave (or pro rata equivalent).
Bank Holidays and your birthday off as leave.
Financial assistance for Supervision.
Regular 1-2-1s with your line Manager.
24/7 on-call staff support.
Auto-enrolment pension scheme.
Health Scheme and access to our Employee Assistance Programme.
Life Insurance Scheme.
Apply
If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you.
Please ensure your application includes: -
Your most recent CV containing your full Employment history.
Details of your counselling qualifications
Membership number
Hybrid: Glasgow/Remote - Minimum of 1 day based in the Glasgow Office, depending on shift/days worked (mandatory)
Any agreed permanent work performed between 10:00pm and 6:00am, Monday to Sunday, shall be paid at 50% of your standard hourly rate.
**Please note we may require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.
Any offers of employment are subject to either one the following:-
PVG - Scotland
DBS - England/Wales
Northern Ireland - Access NI
Republic of Ireland - Garda
More About us
We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.
HealthHero is Europe’s largest digital health provider, delivering 4 million consultations per year. But we’re just getting started. We’ve built a seamless digital clinic that brings body and mind together — from GP appointments and mental health support to long-term condition management. By sitting behind the world’s leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.
We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.
We aren’t just digitising appointments; we’re building the next generation of healthcare. We’re creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.
Join us, and help build a next generation health system the world is waiting for.
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