Coordinator, Shared Services

We are looking to speak to candidates who are based in Gurugram for our hybrid working

Position Expectations

As an Individual Contributor as part of the HR Shared Services, APAC team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA’s are met

Learn and assist in executing day-to-day HR data processes, such as employee record updates, org structure changes, and data validations

Support the cleansing and maintenance of HR data in alignment with company policies and global standards

Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs

Assist in preparing reports and trackers for internal HR teams and audits

Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures

Maintain confidentiality and accuracy when handling sensitive employee data

Key Skills & Abilities

1+ years experience in HR Operations / Shared Services, HR Data Entry / Management in an HR Shared Services role (APAC/ India, EMEA, NAMER regions)

Basic understanding of HR systems, data, or Excel/Google Spreadsheet; familiarity with ticketing tools (e.g., Zendesk) is a plus

Excellent analytical, communication, and problem-solving skills

Ability to learn quickly, ask questions, and follow through on assigned work

Comfortable working in a structured, process-driven environment

Good understanding of data governance frameworks and data quality

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distri