Conversion Rate Optimization (CRO) Manager

Conversion Rate Optimization (CRO) Manager

London - Hybrid (2 days per month)

Competitive salary plus benefits

This is an opportunity to lead customer experience optimisation at scale, shaping digital journeys that directly impact revenue and customer satisfaction across multiple markets. You will take ownership of experimentation strategy and deliver measurable commercial outcomes in a data-led environment that values innovation and continuous improvement.

The Company

They are a well-established organisation operating in a digital-first, customer-centric industry, serving millions of customers across international markets. With a strong reputation for service excellence and a focus on continuous innovation, they invest heavily in technology, data, and customer experience. Their collaborative culture brings together teams across product, marketing, and engineering to drive meaningful change. They offer a flexible working model designed to support both performance and wellbeing.

The Role

You will lead the end-to-end customer experience optimisation strategy, owning performance across digital journeys and driving improvements through experimentation and insight.

Own and optimise the full digital customer journey with accountability for conversion, revenue, and customer experience outcomes

Develop and execute a data-led experimentation and CRO strategy to improve conversion, retention, and ancillary performance

Use analytics, user research, and behavioural data to identify opportunities and prioritise impactful changes

Partner with engineering, UX, and commercial teams to deliver A B testing and scalable optimisation initiatives

Define and track key CX performance metrics, reporting insights and recommendations to senior stakeholders

Champion a culture of experimentation, leveraging emerging technologies and AI to enhance performance

Collaborate with cross-functional teams across multiple locations to deliver a unified optimisation roadmap

Your Skills and Experience

Strong commercial experience in customer experience optimisation, CRO, or digital product environments

Proven ability to deliver data-driven experimentation strategies that impact conversion and revenue

Expertise in analytics and testing tools such as Google Analytics, Tableau, Optimizely, VWO, or similar

Solid understanding of front-end implementation, tracking, and experimentation frameworks

Knowledge of UX and personalisation principles with a focus on customer-centric design

Experience managing multiple initiatives and stakeholders in a fast-paced environment

Strong communication skills with the ability to translate insight into actionable strategy

What They Offer

Competitive salary and benefits package

Flexible, remote-first working model with limited office requirements

Opportunity to work on high-impact projects across multiple brands and markets

A collaborative and innovative environment with strong career progression opportunities

Exposure to advanced experimentation, personalisation, and AI-led optimisation

How to Apply

If you are keen to drive customer experience optimisation and deliver measurable impact, please apply with your CV to learn more.