Control Room Operator

Location: St Mary’s Kenmure, St Mary’s Road, Bishopbriggs, Glasgow, G64 2EH

Salary: £28,870 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 37 hours per week rota including nightshifts

We are looking for a Control Room Operator who demonstrates sound judgment and can engage with individuals at all levels, to join our Estates team at St Mary’s Kenmure, based in Bishopbriggs.

Key Responsibilities

As Control Room Operator, you will be responsible for

Monitoring CCTV

Controlling movement within the location

Security and safety of all children, staff, family and professional visitors within the Secure Unit

Reception role to professionally meet, greet, welcome and advise visitors/guests

Requirements

Ability to remain calm

Effective communicator

Strong interpersonal skills

Proven ability to collaborate effectively with others

Salary

The salary for this post is £28,870 per annum, based on a 37 hour working week, this post involves shift work covering 365 days per year on a rotational basis including night shift.

About St Mary’s Kenmure

St Mary’s Kenmure is a secure facility that offers a controlled, safe and secure environment for the care and education of young people who are referred from the Courts and Children’s Hearings.

Each young person is entitled to receive a high standard of care from a team of experienced and qualified staff who strive to meet their needs and ensure their health and safety. We also offer a wide range of academic and vocational subjects to allow our young people to learn and develop during their stay, along with a variety of recreational facilities.

Upholding the rights of young people, advocating on their behalf and ensuring they are provided the opportunity to grow and develop is at the forefront of our approach to education. Our young people receive a high standard of care and support from a team of experienced and qualified individuals across various disciplines, all committed to working collaboratively and in partnership to #KeepThePromise.

St. Mary’s Kenmure is located in Bishopbriggs, North of Glasgow. It is a commutable distance from Glasgow, Edinburgh and Stirling. Further information about St Mary’s can be found online.

If you have relevant experience and you want to join a team of professional and caring people, we would love to hear from you.

Please note that any offer of employment will be subject to a satisfactory Disclosure Scotland check.

We value authenticity and personal engagement in our hiring process. Please do not use AI tools (such as ChatGPT or similar) to write your application. We are looking for genuine reflections of your experience, voice, and interest in the role. Applications that appear to be AI-generated may be disqualified.

Personal Specification – Control Room Operator

KNOWLEDGE

Essential (must have)

Knowledge of the role and its responsibilities

SKILLS

Essential (must have)

Team working

Good interpersonal and motivational skills

Time management

Planning and organisational skills

Written and verbal communication skills

Tact, patience and understanding

Mental strength to cope with challenging situations

Ability to keep accurate records and write reports

EXPERIENCE (Occupational – Minimum Experience)

Essential (must have)

Experience of working in security/reception position

Desirable (would like to have)

Has worked in a similar position

EDUCATION/ TRAINING (Educational – Minimum Qualifications)

Essential (must have)

Must have minimum standard of education in particular Maths and English

PROFESSIONAL QUALITIES

Essential (must have)

Capable of ensuring the safety and security of the building and people

Give support and commitment to the work of the team

Appreciate the significance of safety and security protocol

Recognise own areas of responsibility and accountability

Maintain high standards of service delivery

Have a consistency of approach

PERSONAL QUALITIES

Essential (must have)

Self-motivated

Demonstrates and can do approach

Approachable

Team Player

Ability to work on own initiative whilst taking responsibility for your own actions

Work under pressure and remain calm

Ability to work with minimum supervision

Inclusive and respectful

Ability to deal with challenging situations