Contract Manager

Contract Manager – Facilities Management ?? London (Site-Based) ?? Facilities Management Provider ?? Competitive Salary (discussed based on experience) + Benefits

We are currently seeking experienced Facilities Management professionals to join our growing operations across the London area.

As our business continues to expand, we are building capability across multiple sites and are looking for confident, capable Contract Managers / Facilities Managers who can take ownership of complex, high-profile environments and deliver consistently high standards of service.

This is a fully site-based leadership role, responsible for the end-to-end delivery of integrated FM services within busy, multi-service environments. You will play a key role in ensuring safe, efficient, and high-quality operational delivery while supporting strong client and stakeholder relationships.

This role is suited to hands-on FM leaders who thrive in fast-paced environments, enjoy leading teams, and are motivated by driving service excellence and continuous improvement. The Role As Contract Manager, you will be responsible for the operational leadership of key sites within our London portfolio, acting as the senior onsite representative for FM service delivery.

You will take ownership of day-to-day operations, team leadership, compliance, and performance, ensuring services are delivered in line with contractual and business expectations. Key ResponsibilitiesOperational Leadership

Lead day-to-day FM operations across hard and soft services

Manage and develop onsite teams to deliver high performance

Ensure consistent service delivery, quality, and continuity

Act as escalation point for operational issues

Lead team meetings and drive clear accountability

Client & Stakeholder Management

Build and maintain strong relationships with key stakeholders

Provide regular updates on performance, risks, and service improvements

Manage feedback and resolve operational issues effectively

Support governance and account-level reporting

Commercial & Performance

Support financial performance of the site, including cost awareness and resource planning

Track additional works and ensure accurate reporting

Contribute to budgeting and forecasting processes

Identify opportunities for efficiencies and improvements

Compliance, Risk & Quality

Ensure compliance with statutory, regulatory, and contractual requirements

Oversee planned and reactive maintenance activities

Monitor KPIs and SLAs, driving continuous improvement

Support audit readiness and risk management activities

Oversee subcontractor performance where applicable

Health & Safety

Promote a strong health & safety culture across the site

Ensure safe systems of work are implemented and followed

Support ongoing compliance in partnership with H&S teams

Projects

Support and deliver small to medium projects as required

Manage timelines, stakeholders, and delivery quality

Ensure safe and efficient execution of works

What We’re Looking For We are seeking experienced FM professionals who can confidently manage complex sites and deliver high standards of service.

You will have

Experience in a Contract Manager, Facilities Manager, or similar FM leadership role

Strong understanding of integrated FM services (hard and soft services)

Experience working in client-facing environments

Strong leadership and people management skills

Excellent communication and stakeholder management ability

Strong organisational and problem-solving skills

Familiarity with CAFM systems and building systems

Strong IT literacy

A proactive, resilient, and adaptable approach

Why Join Us?

Part of a growing FM business expanding across London

Opportunities across multiple sites and contracts as we scale

Supportive leadership and structured account environments

Opportunity to make a visible impact in operational delivery

Focus on development, improvement, and long-term growth

Additional Information As our business continues to grow, we are actively recruiting for multiple Contract Manager opportunities across London. We welcome interest from experienced FM professionals seeking their next step within a dynamic and expanding organisation.

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