Contract Manager

Contract Manager – Facilities Management

?? London (Site-Based) ?? Pareto FM ?? Competitive Salary + Benefits

Pareto FM is seeking an experienced and driven Contract Manager or Facility Manager to lead the delivery of integrated facilities management services at a high-profile, complex client site in London.

This is a fully site-based leadership role, responsible for a large, multi-service operation spanning two buildings across six floors. You will take full ownership of operational delivery, team performance, client relationships, and commercial outcomes.

This role is ideal for a hands-on FM leader who thrives in a fast-paced, client-facing environment and enjoys building high-performing teams while driving service excellence. The Role As Contract Manager, you will act as the senior onsite representative for Pareto FM, accountable for the end-to-end delivery of both hard and soft FM services.

You’ll lead from the front — setting standards, managing performance, and ensuring the site operates safely, efficiently, and in line with contractual expectations. Key ResponsibilitiesOperational Leadership

Full ownership of day-to-day FM operations across engineering, cleaning, and support services

Lead, manage and develop onsite teams, including Engineering and Housekeeping

Ensure consistent service delivery, quality standards, and service continuity

Act as the main escalation point for operational issues and incidents

Lead regular team meetings, setting clear priorities and driving accountability

Client & Stakeholder Management

Build strong, trusted relationships with client stakeholders and building management teams

Lead weekly client meetings, providing clear updates on performance, risks and improvements

Manage client feedback, issues and escalations through to resolution

Support wider account strategy through participation in governance meetings

Commercial & Financial Performance

Support the financial performance of the contract, including cost control and resource planning

Manage and track extra works, ensuring accurate capture and billing

Support budgeting, forecasting and variance reporting

Identify opportunities for efficiencies, cost savings and service improvements

Performance, Compliance & Risk

Ensure full compliance with statutory, regulatory and contractual requirements

Own site compliance, including PPMs, reactive works and audit readiness

Monitor and drive performance against KPIs and SLAs

Oversee subcontractor performance and ensure value for money

Support business continuity planning and incident management

Health & Safety

Promote and maintain a strong health & safety culture across the site

Ensure safe systems of work are in place and consistently followed

Work closely with the H&S team to maintain compliance and best practice

Projects

Lead delivery of small to medium-sized projects from scope through to completion

Manage stakeholders, timelines and budgets

Ensure projects are delivered safely, on time and to a high standard

What We’re Looking For We’re looking for a confident and capable FM leader who can take ownership of a complex site and deliver consistently high standards.

You will have

Proven experience as a Contract Manager, Facilities Manager or similar senior FM role

Strong knowledge of soft services, with a solid understanding of hard services

Experience managing integrated FM services in a client-facing environment

Strong leadership skills with the ability to motivate, develop and challenge teams

Excellent communication and stakeholder management abilities

Strong organisational and problem-solving skills

Experience using CAFM systems and BMS platforms

High level of IT literacy, including Google Workspace / Microsoft tools

A resilient, adaptable approach in a fast-paced operational environment

Why Join Pareto FM?

Lead a high-profile, complex site with real ownership

Be part of a growing, forward-thinking FM business

Work within a supportive account structure with clear leadership backing

Opportunity to drive continuous improvement and innovation

A role where your impact is visible and valued

If you’re an experienced FM leader who enjoys taking ownership, building strong client relationships, and delivering operational excellence — we’d love to hear from you.

#ROL