Contract Manager

Contract Manager

United Kingdom | Hybrid Working Available

Salary: £50,000 - £60,000 + Benefits

Chapman Tate is partnering with a rapidly expanding technology services organisation seeking an experienced Contract Manager to support its continued growth. This is an excellent opportunity for a commercially focused and highly organised professional who thrives on structure, accuracy, and operational excellence.

This position sits at the heart of the business, ensuring customer agreements are effectively managed throughout their lifecycle and that internal teams have complete visibility of contractual commitments.

Please note: this is not a legal contracts role. The focus is on contract administration, governance, renewals, and commercial accuracy.

The Opportunity

As Contract Manager, you will take ownership of the organisation's contract repository, ensuring all customer agreements are accurate, accessible, and aligned across business systems. You will work closely with Sales, Account Management, Finance, and Service Operations to support renewals, maintain data integrity, and help protect recurring revenue.

This is an ideal role for someone who enjoys creating order, improving processes, and acting as the central point of coordination for contract-related activities.

Key Responsibilities

Contract & Document Management

Maintain and manage a centralised contract repository.

Ensure all customer agreements are accurately stored, categorised, and easily accessible.

Implement and maintain document control standards, version management, and naming conventions.

Maintain a comprehensive record of contract values, services, terms, renewal dates, and notice periods.

Renewal & Commercial Management

Monitor contract milestones, renewal dates, and termination windows.

Provide proactive renewal information and reporting to Account Managers and leadership teams.

Prepare renewal documentation, service schedules, and associated paperwork where required.

Identify commercial risks and opportunities relating to contract renewals.

Systems & Data Accuracy

Ensure CRM and billing platforms accurately reflect contracted services.

Reconcile discrepancies between contractual documentation and operational systems.

Maintain records of service amendments, contract changes, and pricing adjustments.

Highlight risks associated with missing documentation or services operating outside of contract.

Stakeholder Collaboration

Partner with Sales, Customer Success, Finance, and Operational teams to ensure seamless contract administration.

Support customer onboarding and offboarding activities from a contractual perspective.

Facilitate smooth internal handovers and ensure key information is communicated effectively.

Governance & Compliance

Maintain approved templates, schedules, and commercial documentation.

Ensure internal approval processes are followed and appropriately documented.

Support internal audits and contribute to continuous improvements in governance and compliance processes.

About You

You will be detail-oriented, commercially aware, and comfortable working across multiple teams in a fast-paced environment.

Experience & Skills

Previous experience in Contract Administration, Commercial Operations, Sales Operations, Customer Success Operations, or a similar function.

Exceptional organisational skills with a strong attention to detail.

Experience using CRM platforms and commercial systems.

Strong Excel or Google Sheets capability.

Excellent communication and stakeholder management skills.

Ability to manage competing priorities and work to deadlines.

Desirable Experience

Experience within Managed Services, IT Services, Telecommunications, SaaS, or subscription-based businesses.

Familiarity with platforms such as HubSpot, Salesforce, or similar CRM systems.

Knowledge of recurring revenue models, contract renewals, and price uplifts.

Experience improving operational processes or implementing best practices.

Why Apply?

Join a growing organisation during an exciting phase of expansion.

Play a pivotal role in shaping and enhancing commercial operations.

Work alongside collaborative, high-performing teams.

Genuine opportunities for professional development and career progression.

Competitive salary package of £50,000 - £60,000 plus additional benefits.

If you are passionate about operational excellence, contract lifecycle management, and driving commercial accuracy, we'd love to hear from you.

Apply today or contact Chapman Tate for a confidential discussion.