Content Designer
Job Tittle: Content Designer Location: London - Hybrid (2 days onsite per week: Tuesday & Thursday) Contract: 6 months Working Pattern: Full…
About The Role FDM is a global business and technology consultancy seeking a Content Designer to work with our global systems integrator client, supporting a number of high-profile discovery initiatives across a large-scale business transformation programme. You will play a key role in creating clear, accessible, and user-focused content that helps shape service improvements and supports evidence-based decision-making throughout the discovery phase.
This is initially a 4-month assignment starting as soon as possible, with a predominantly remote, UK-based working arrangement and occasional travel to client sites in Bristol, Blackpool, or a client office location for workshops and stakeholder engagement activities.
This is an excellent opportunity for an experienced Content Design professional who enjoys hands-on delivery, working within multidisciplinary teams, and influencing the design and delivery of user-centred services.
All candidates must hold or be eligible to undergo SC clearance prior to starting in the role.
About the Role
We are seeking a Content Designer to create, review, and improve content across multiple discovery projects. You will work closely with User Researchers, Delivery Managers, Business Analysts, Service Designers, Product stakeholders, and technical teams to ensure content meets user needs and supports excellent service outcomes.
The role is delivery-focused, supporting discovery teams in understanding user requirements and translating complex information into clear, concise, and accessible content. You will help shape content strategies, map content journeys, and develop recommendations that improve the user experience.
You will operate as part of a wider User-Centred Design (UCD) team, contributing to a collaborative and evidence-led approach to service improvement.
Creating and iterating user-centred content for digital services and business processes
Working closely with User Researchers to understand user needs and behaviours
Translating complex information into clear, concise, and accessible content
Conducting content audits, content reviews, and gap analyses
Developing content structures, user journeys, and content designs that support service objectives
Collaborating with multidisciplinary teams to ensure content aligns with user needs and business goals
Facilitating content workshops and stakeholder engagement sessions
Applying accessibility and inclusive design principles to all content outputs
Presenting content recommendations and rationale to stakeholders and delivery teams
Maintaining content artefacts and ensuring deliverables are completed in line with project timelines
About You Must-Have
Proven experience working as a Content Designer within a digital, technology, or transformation environment
Strong understanding of User-Centred Design (UCD) principles and content design methodologies
Experience creating content for digital services and complex user journeys
Ability to simplify complex policy, process, or technical information into user-friendly content
Strong stakeholder engagement and workshop facilitation skills
Excellent written communication and content editing skills
Experience developing content strategies, prototypes, and content structures
Knowledge of accessibility standards and inclusive content practices
Experience working within Agile delivery environments
Self-directed and delivery-focused, able to manage workload independently
Nice to Have
Experience supporting discovery-phase projects
Experience working within large, complex organisational environments
Familiarity with government or public sector digital delivery approaches
Experience working as part of a multidisciplinary UCD team
Knowledge of service design and user research methodologies
Experience designing content for HR, people, workforce, or case management services
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
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