Content Designer

About The Role FDM is a global business and technology consultancy seeking a Content Designer to work with our global systems integrator client, supporting a number of high-profile discovery initiatives across a large-scale business transformation programme. You will play a key role in creating clear, accessible, and user-focused content that helps shape service improvements and supports evidence-based decision-making throughout the discovery phase.

This is initially a 4-month assignment starting as soon as possible, with a predominantly remote, UK-based working arrangement and occasional travel to client sites in Bristol, Blackpool, or a client office location for workshops and stakeholder engagement activities.

This is an excellent opportunity for an experienced Content Design professional who enjoys hands-on delivery, working within multidisciplinary teams, and influencing the design and delivery of user-centred services.

All candidates must hold or be eligible to undergo SC clearance prior to starting in the role.

About the Role

We are seeking a Content Designer to create, review, and improve content across multiple discovery projects. You will work closely with User Researchers, Delivery Managers, Business Analysts, Service Designers, Product stakeholders, and technical teams to ensure content meets user needs and supports excellent service outcomes.

The role is delivery-focused, supporting discovery teams in understanding user requirements and translating complex information into clear, concise, and accessible content. You will help shape content strategies, map content journeys, and develop recommendations that improve the user experience.

You will operate as part of a wider User-Centred Design (UCD) team, contributing to a collaborative and evidence-led approach to service improvement.

Responsibilities

Creating and iterating user-centred content for digital services and business processes

Working closely with User Researchers to understand user needs and behaviours

Translating complex information into clear, concise, and accessible content

Conducting content audits, content reviews, and gap analyses

Developing content structures, user journeys, and content designs that support service objectives

Collaborating with multidisciplinary teams to ensure content aligns with user needs and business goals

Facilitating content workshops and stakeholder engagement sessions

Applying accessibility and inclusive design principles to all content outputs

Presenting content recommendations and rationale to stakeholders and delivery teams

Maintaining content artefacts and ensuring deliverables are completed in line with project timelines

About You Must-Have

Proven experience working as a Content Designer within a digital, technology, or transformation environment

Strong understanding of User-Centred Design (UCD) principles and content design methodologies

Experience creating content for digital services and complex user journeys

Ability to simplify complex policy, process, or technical information into user-friendly content

Strong stakeholder engagement and workshop facilitation skills

Excellent written communication and content editing skills

Experience developing content strategies, prototypes, and content structures

Knowledge of accessibility standards and inclusive content practices

Experience working within Agile delivery environments

Self-directed and delivery-focused, able to manage workload independently

Nice to Have

Experience supporting discovery-phase projects

Experience working within large, complex organisational environments

Familiarity with government or public sector digital delivery approaches

Experience working as part of a multidisciplinary UCD team

Knowledge of service design and user research methodologies

Experience designing content for HR, people, workforce, or case management services