Complaints Specialist - Insurance - Fully Remote

Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process Claims in record time.

Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.

As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome.

This role is ideal for

An experienced complaints specialist who wants real ownership in a high-growth environment

A senior insurance claims handler ready to specialise and build a function from scratch

The Role

Own your specialist function end to end with high autonomy

Investigate, build cases, and drive outcomes across the claims portfolio

Develop and improve processes, templates, and workflows as the function scales

Coach claims handlers on identifying relevant opportunities at the point of claim

Track and report on performance metrics for your function

Attend client meetings as a domain expert in your specialism

Maintain accurate records for audit, compliance, and client reporting

The Person

Based anywhere within the UK or Ireland with work authorisation

At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance

Strong organisation and ability to prioritise independently

Comfortable using data to make decisions

Team-oriented, hardworking, and ambitious

Experience leading, mentoring, or coaching others is beneficial

Startup or high-growth experience is a plus

This is a full time Permanent fully remote position offering an annual salary of £45,000 -£55,000 + 15% Bonus + Equity as well as very attractive company benefits.

The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time)

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.