N26
Madrid, Spain
Full-time
about 6 hours ago
About the opportunity We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Departm…
About the opportunity
We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. To role would be ideally based in Madrid.
You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. Please mind for this role native-level Spanish language skill is essential.
Take care (record, process, respond) of formal complaints from lawyers, users, or via authority in Spanish
Help to identify complaints root-causes and define possible solutions
Assist and participate in mitigation projects to prevent further complaints
Take over own initiatives to improve operational procedures with a focus on compliance
Face a great variety of different topics and a not monotonous work
Witness a very good team spirit and cooperation with various stakeholders of all departments
Develop more bank-specific expertise esp. about compliance-related topics
Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise
Detect inefficiencies in the team’s workflows proactively and propose efficient solutions
What you’ll need to be successful?
You speak Spanish (native level), and fluent English, knowledge of German/Italian/French is a plus
Relevant Bachelor’s degree (e.g. law studies) is desirable
Relevant work experience in legal, compliance, banking sector and financial service industry
Previous experience communicating with government regulators is a plus
You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise
You are able to carry out accurate legal research independently
Knowledge on how to use a CRM system (“Sa
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
About the opportunity We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Departm…