Business Stream
Edinburgh, UK
£30,000 – £30,000
Full-time
10 days ago
About the role Known internally as a Customer Resolution Case Owner, you’ll handle complex customer complaints end-to-end, ensuring fair, t…
Reed
Complaints Case Manager
Business Stream
EH129SE
£30,000 – £30,000
1 day ago
Skills & Technologies
Root Cause Analysis
Job Description
About the role As a Complaints Case Manager (known internally as Customer Resolution Case Owner), you’ll handle complex customer complaints end-to-end, ensuring fair, timely and high-quality outcomes across multiple channels, including senior escalations (e.g. CEO office, regulators, MPs). Key responsibilities: Own complaints from initial contact through to resolution Conduct thorough investigations and root cause analysis Decide appropriate out...
Company & Role Analysis
JobSeeker+Likely perks
Private MedicalPension25+ Days HolidayStock OptionsLearning BudgetFlexible Hours
Culture & working style
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
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