Community Support Specialist, Weekend (London, United Kingdom)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As a member of our Product Support Team, you’ll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.) You’ll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills.

We’re looking for a great teammate based in the London hub who is technically inclined, eager to learn about design tools and community, and comfortable working in a startup-like environment where there are a lot of hats to wear.

What you'll do at Figma

Monitor our community and social platforms (community forum, X, Reddit etc.) and handle escalations

Provide outstanding technical support for new and experienced Figma users on community and social platforms

Help moderate and organise our community forum, making sure it stays a healthy and safe space for our global community

Identify trends and areas of improvement for our community forum and other community support initiatives and improve engagement and create a seamless one-to-many support experience, and ollect and prioritize customer feedback into meaningful recommendations for our product and research teams

Work with our Technical Quality Support team to report and escalate technical issues with the appropriate teams

Close the feedback loop with users when bugs are resolved and feature requests are implemented, and craft detailed, easy-to-understan