Community Support Specialist

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Location: Reddit has a flexible first workforce. Don't live near our office? No worries: you can work remotely from anywhere in the UK, the Netherlands or Ireland.

We are seeking a Community Support Specialist to join our Community Support Team. This role will primarily focus on managing ticketed support requests from our community of users and moderators. You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the support experience of Redditors. Your work will focus on delivering exceptional community support, driving innovation of our processes, and continuously improving products/services within our communities.

Responsibilities

Provide first-line support for non-technical issues raised by Reddit users.

Handle and resolve ticketed support requests from moderators promptly and effectively.

Escalate complex issues to appropriate teams and follow up to ensure resolution.

Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes.

Maintain comprehensive documentation of support interactions and resolutions.

Stay updated on platform changes and community guidelines to provide accurate and timely support.

Suggest initiatives to improve the scalability, efficiency, and impact of community support operations and initiatives, leveraging technology and automation where appropriate.

Required Qualifications

Previous experience as a moderator