Community Associate (Project Based - WFH)

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in building and nurturing a thoughtful, values-driven customer community across social platforms. You will engage with customers through Instagram, TikTok, and LinkedIn, strengthen brand relationships through meaningful interactions, support customer concerns, and help create a positive and engaging community experience. You will also contribute by identifying customer insights, tracking community trends, and supporting the brand’s mission-driven and sustainability-focused messaging.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Core Responsibilities

Community Engagement

Lead on responding to all customers across Instagram, TikTok and LinkedIn (DMs, comments, tags) including any product support.

Maintain and evolve our tone of voice in public-facing channels

Identify and elevate UGC, testimonials, and strong community stories

Create thoughtful surprise and delight moments that build loyalty

Lead monthly documentation of community trends

Voice of Customer and Insights

Spot recurring themes, questions and pain points on socials

Feed into weekly and monthly insight reports and ad hoc analysis

Track community sentiment shifts and emerging trends

Sustainability Messaging

Reflect sustainability themes in tone and customer responses

Champion mission-led, transparent language across CX channels

Collaboration

Feed communit