Commercial Services - UK Country Commercial Lead

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts

Tide is available for UK, Indian, German and French SMEs

Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly

Over $300 million raised in funding

Over 2,800 Tideans globally

Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

About the team

The Commercial Services team is responsible for enabling our members to access Tide tools which allow them to both sell to their customers but also to buy effectively and save time and money. Our aim is to make their commerce and customer management seamless, and manageable fully via Tide. We work closely with Product, BI, CRM, Sales, and Operations teams to translate member and market insights into appealing product enhancements, effective positioning, go-to-market strategies, and campaigns that enhance engagement and retention. We also develop and lead the GTMs for our website builder ‘Own Website’, eCommerce store ‘Own Website Plus’, a new Tide Online Network and customer lead generation and management, besides partner offers to give our members even more value and a suite of customer management tools, with an ambitious roadmap for the next 2 years to extend this offering even further. As a high-impact team, we move quickly from ideation to execution, learning and iterating throughout the process.

About the role

We’re looking for an exceptional Commercial Lead to lead Tide’s Commercial Services growth in the UK. You will sit at the heart of Marketing, Product and Performance, and be responsible for collaborating with cross-functional teams to understand performance, uncover opportunities, and work across areas to deliver.

In this role, you will also be responsible for owning the full Go-To-Market approach, ensuring that all channels and member touch points are considered. This included the end-to-end in-app journeys, as well as the full suite of CRM, Acquisition and OBTM marketing. You’ll need to partner super effectively with both product and marketing teams to make this happen – excellent organisation and communication skills essential. And you’ll be the go to person for any performance and commercial questions.

Some of the things you’ll be doing

Revenue Ownership & Forecasting: Partner closely with Finance and key stakeholders to set, track, and refine financial projections for products, ensuring revenue accountability and proactive identification of risks and opportunities.

Analytics-Driven Insight: with the support of the BI team you will analyse member behaviour, segment audiences, and measure campaign performance. You will then translate this data into clear recommendations that shape product positioning and communications.

Product Development: Leveraging the commercial and analytics insights, you will partner with the Product teams to address areas of opportunity. This will include shaping product positioning, aligning on roadmaps and supporting successful product launches with tailored GTM strategies.

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