Commercial Account Handler

Position: Commercial Account Handler

Location: Neston | Hybrid – 3 days WFH

Salary: Up to £38,000 per annum + Benefits

Are you an experienced Commercial Account Handler looking for a role where you can take real ownership of your clients, rather than simply processing policies?

We're working with an established insurance business in Neston that is looking to add an experienced Commercial Account Handler to its growing team. This is a great opportunity for someone who enjoys building strong client relationships, knows their Commercial Lines insurance and wants the flexibility of a genuine hybrid working environment.

You'll look after an established portfolio of SME and commercial clients, acting as a key point of contact throughout the policy lifecycle. From renewals and mid-term adjustments through to negotiating with insurers and supporting new business, you'll have plenty of variety and responsibility.

What will you be doing?

Managing an existing portfolio of commercial clients, building strong relationships and making sure their insurance arrangements continue to meet their needs.

Handling renewals from start to finish, including reviewing existing cover, approaching insurers, negotiating terms and presenting recommendations to clients.

Dealing confidently with mid-term adjustments, from changes to vehicles and premises through to alterations in business activities and sums insured.

Preparing accurate and professional submissions for insurers and ensuring all relevant risk information and material facts are captured.

Marketing risks across a panel of insurers, negotiating competitive terms and explaining cover, exclusions and conditions clearly to clients.

Working across a broad range of Commercial Lines including Property, Commercial Combined, Employers' & Public Liability, Professional Indemnity, Contract Works and Motor Trade.

Spotting opportunities to improve cover, identify gaps and introduce additional products where appropriate.

Supporting the team with new business enquiries, quotations and converting opportunities into long-term client relationships.

Liaising with insurers, clients and internal teams to resolve queries and ensure policies are issued accurately and on time.

Keeping client records and documentation up to date and working in line with FCA, Consumer Duty and wider regulatory requirements.

What are they looking for?

We're looking for someone who already has a solid grounding in Commercial Insurance and is comfortable dealing with clients, insurers and a busy book of business.

You'll ideally have 2–3+ years' Commercial Broking or Account Handling experience and a good understanding of commercial products and policy wordings. You'll need to be organised, commercially minded and confident enough to negotiate with insurers, while still putting the client at the heart of what you do.

Cert CII would be advantageous, although it's not essential. If you're working towards your qualification, or are keen to continue your professional development, study support is available.

Experience with Acturis would also be useful but not essential, alongside good working knowledge of Microsoft Office and insurer portals.

What's on offer?

Salary up to £38,000

3 days working from home

2 days in the Neston office

Opportunity to develop within a growing Commercial Lines team

CII study support available

Established client portfolio with plenty of opportunity to build relationships and develop your technical knowledge

If you're an experienced Commercial Account Handler who wants a good balance of client contact, technical insurance work and genuine home-working flexibility, we'd be interested in hearing from you.