We're seeking an experienced Cognigy Virtual Agent Engineer to join a major organisation undergoing significant investment in Conversational AI, Generative AI and automation technologies.This is a hands-on delivery role where you'll be responsible for developing advanced chatbot and voicebot capabilities, integrating enterprise platforms, and helping internal engineering teams build long-term expertise in AI-powered customer and employee engagement solutions. The successful consultant will play a key role in enabling the organisation to establish a sustainable Conversational AI capability and Centre Key Responsibilities
Design, develop and enhance chatbot and voicebot solutions using Cognigy.AI
Integrate Cognigy with Azure OpenAI, Azure AI Search and enterprise platforms
Deliver practical mentoring and technical enablement to internal engineering teams
Design and implement Retrieval Augmented Generation (RAG) solutions
Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows
Build secure, scalable and compliant Generative AI solutions
Document best practices, standards, SOPs and operational processes for ongoing support and governance
Support integrations with contact centre, CRM, knowledge management and service management platforms
Required Experience
Extensive experience delivering Cognigy chatbot and voicebot solutions
Strong experience integrating Cognigy with enterprise systems and APIs
Proven background delivering Conversational AI transformation initiatives
Experience working with contact centre and telephony technologies
Strong automation and systems integration capability
Experience creating operational documentation, support models and governance frameworks
Hands-on Azure OpenAI experience
Strong understanding of Large Language Models (LLMs) and Prompt Engineering
Experience designing and implementing RAG architectures
Experience with Azure AI Search and knowledge retrieval solutions
Understanding of Responsible AI, governance and enterprise security considerations
Desirable Experience
NICE CXone integration experience
Microsoft Teams integrations
CRM platform integrations
IT Service Management platform integrations
Experience developing AI-powered employee assistants and service desk automation solutions
What's on Offer?
£600-£650 per day
Outside IR35
Initial 6-month engagement
Hybrid working 2 days per week on-site in the Midlands
Opportunity to shape a large-scale Conversational AI and Generative AI capability
Work with cutting-edge AI technologies including Cognigy, Azure OpenAI, RAG and LLM-powered solutions
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