CMDB Manager - Manchester (Hybrid) £56,000 + Benefits
The Role If you enjoy bringing structure to complex technology environments, improving data quality, and creating the foundations that enable better IT decision-making, this CMDB Manager role offers a genuine opportunity to make an impact. This is a newly created position and will play a key part in the implementation of a new CMDB platform. You'll take ownership of Configuration Management across the technology estate, ensuring the CMDB becomes a trusted source of truth that supports operational excellence, governance, and service delivery.
The Opportunity This is more than a BAU CMDB role. You'll have the chance to build the Configuration Management capability from the ground up, defining processes, establishing governance, driving adoption, and ensuring the organisation gets real value from its CMDB investment.
Working closely with Service Management, Change, Asset Management, Infrastructure, and Support teams, you'll become the subject matter expert for Configuration Management and help embed it as a core ITSM discipline across the business.
What You'll Be Doing
Leading the implementation, design, and population of a new CMDB platform.
Defining configuration item models, taxonomy, attribute schemas, and relationship mapping.
Acting as the product owner for the CMDB, managing platform configuration, integrations, and ongoing development.
Establishing Configuration Management policies, processes, and governance frameworks.
Driving automation through discovery and data import mechanisms to improve accuracy and reduce manual effort.
Owning data quality, audits, reconciliations, and lifecycle management of configuration items.
Working closely with Change, Incident, Problem, and Asset Management teams to ensure the CMDB remains accurate and relevant.
Building relationships across technology teams and creating a network of data owners and custodians.
Producing meaningful reporting, metrics, and CMDB health dashboards for leadership teams.
What You Bring
Experience working in Configuration Management, ITSM, or IT Asset Management environments.
Proven experience implementing or maturing a CMDB capability.
Strong understanding of ITIL Configuration Management and its relationship with Change, Incident, and Problem Management.
Experience with ITSM platforms such as ServiceNow, Ivanti, BMC Helix, or similar.
Strong data analysis and governance skills.
The ability to influence stakeholders and drive adoption without direct authority.
An organised, detail-focused approach combined with the ability to see the bigger picture.
Why Apply? This is a rare opportunity to own and shape a Configuration Management function from the beginning. You'll have the autonomy to establish best practice, implement meaningful change, and create a capability that delivers lasting value across the wider technology organisation.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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