Client Support Analyst

My client is a forward-thinking tech provider with a real entrepreneurial and progressive set up. An opportunity has arisen for a Client Support Executive to join their team as an addition due to internal growth. The role offers progression and development. This vary and busy hybrid role will entail:

Effectively onboard new clients, setting the foundation for long-term success.

Implement tailored success plans that align with client objectives.

Analyse client needs to identify immediate solutions that enhance user engagement and product integration.

Utilise client feedback to drive continuous improvement in service delivery and product enhancements.

Maintain comprehensive documentation of all client interactions, progress on individual accounts, and milestones achieved.

Prepare and present regular reports on client engagement, product usage, and success metrics.

First line support

Provide first line support to customer queries to effect quick and seamless resolutions.

Applicants will have previous experience in a Client Facing role managing customer relationships and queries. You will be service driven, have a passion for tech and be keen to progress your career within a client facing role.

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