KeyStep
Client Success Lead
Affirm
Remote US
Full-time
Remote
8 days ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidd…
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
About the Revenue Team
The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.
About the Role
We are seeking a dynamic and experienced Client Success Specialist II (CSM) to join our team. The ideal candidate will have 3-5 years of proven client experience, preferably in the financial technology sector. The CSM will be instrumental in maintaining client relationships, ensuring satisfaction, and fostering revenue growth.
What You’ll Do
Deliver a proactive client management strategy to encourage growth & retention with our merchant partners.
Identify & execute upsell and cross-sell opportunities to enhance client value and devise strategies to capitalize on them.
Provide prompt and effective support to address client needs and inquiries.
Conduct regular performance reviews and gather client feedback.
Collaborate with internal teams to resolve client issues and requests promptly.
Stay abreast of industry trends and market developments to anticipate client needs.
Collaborate cross-functionally to execute strategies to support clients.
Ensure alignment between client goals and internal priorities and deliverables.
Demonstrate resourcefulness and flexibility in navigating changing environments.
Maintain a thorough understanding of company products and services to provide accurate information and support to clients.
What We Look For
Bachelor's degree with at
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
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