Client Services Account Manager

Pyramid8 are recruiting for a Creative Client Services Account Manager for a fast-paced creative print agency based in Leeds. You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects. Key to this is an ability to understand project management, print, creative and mailing processes and identify and nourish new opportunities.

They are a fun, friendly and funky integrated communications agency providing a broad range of expertise to a diverse mix of sectors. They offer clients a sustainable and unique set of in-house capabilities including creative strategy, design, artwork, brand experience, print & mailing solutions, digital solutions and distribution.

Key Responsibilities

Client Relationship Management

Build and maintain strong relationships with clients to understand their needs and expectations

Act as the primary contact for clients, addressing inquiries and resolving issues promptly

Identify new sales and project opportunities with existing clients

Interact with clients using social media platforms

Project Management

Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget

Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met

Budget management and innovative knowledge

Sales and Business Development

Identify opportunities for account growth and work with clients to upsell additional services

Prepare and present proposals, pricing, and contracts to clients

Research and competitor analysis to ensure product and service are pitched correctly

Experience

3+ years of experience in account management or client services within the printing industry

Strong understanding of print, creative and mailing solutions

Excellent communication and interpersonal skills

Proficient in project management software and Microsoft Office Suite

Ability to manage multiple projects simultaneously while meeting deadlines

Strong problem-solving skills and attention to detail

Proven track record of achieving targets and managing client accounts effectively

Customer-focused with a proactive approach to client service

Ability to work independently and as part of a team

Flexible and adaptable to changing client needs and industry trends