Client Relationship Manager

OTE £45,000+

The Role

Generate referrals from existing clients by telephone, email, LinkedIn and face to face based activity

Manage and grow a portfolio of warm clients, building on established relationships and maximise current opportunities and identify new ones

Take ownership of ongoing account management, ensuring a consistently high level of customer service and client satisfaction

Attend off site client meetings and hospitality events to strengthen relationships and support business development

Responsibilities

To work to a strategy for new business development and account growth

Profile existing accounts to understand any cross and upsell opportunities

Develop understanding of client requirements to design and implement effective commercial strategies and key drivers that support business growth

Monitor account performance, using insights and data to identify trends, inform strategy and drive continuous improvement

Communication

To provide verbal and written communication about our products and services to agencies.

Utilise social media such as Linkedin where appropriate to increase exposure and the individual in their accounts.

To advise and assist clients regarding industry legislation

Proactively engage clients through regular check-ins, reviews and strategic conversations.

Handle incoming telephone and email enquiries from prospective agencies

Collaborative approach, working effectively with internal teams to deliver client objectives

Organisation's Culture

To promote the culture by demonstrating knowledge, value add and professionalism

Represent the client at client meetings and events, showcasing the company’s culture and strengthening its reputation

Advocates of the brand - “market leaders”

Ensure all client touchpoints reflect a consistent, positive, and professional brand experience

Champion client feedback internally, helping to continuously improve services in line with a culture of growth and excellence

Skillset

Excellent relationship-building skills, with the ability to establish trust and credibility with clients at all levels

Strong communication skills, both written and verbal, with a confident and professional approach

Commercially minded, with the ability to identify growth opportunities and maximise account value

Proactive and results-driven, with a focus on delivering measurable outcomes

Track record of working towards sales KPI’s including calls

Hands-on experience with multiple sales techniques (including cold calls)

Organised, with the ability to manage multiple client accounts and priorities simultaneously

Experience with CRM software

Resilient and adaptable, able to thrive in a fast-paced and evolving environment