Client Relations Manager

Client Relations Manager (Heart Centred Salesperson / Customer Focus Lead)

£40,000 per annum plus commission 40 hours per week The Oaks, 150 Rubery Lane, Rubery, Birmingham, B45 9AY

Role Overview Do you love sales, but are tired of the same old sales roles? Do you want to make a real difference to the lives of people within the local community? Do you want to help people when times get tough? Helping people make the decision to choose full time care is a rewarding career – enabling people to live their best lives, whilst remaining close to their loved ones. If you are an emotionally intelligent, kind, supportive person, who also understands how revenue generation ensures the future of social care, then you may be perfect for this role!

We are looking for a mix between Alan Sugar and Mother Theresa! We want someone who is compassionate and passionate. Compassion is needed to help families through a difficult time and passion is needed to ensure that we achieve our occupancy targets and create great lives for the people who live in The Oaks. . Responsibilities and Duties

Meeting discharge teams at NHS and private hospitals

Involvement in and liaison with discharge teams around referrals for our enablement suite

Ensuring all businesses in the area know who we are and what we do

Fostering fantastic relationships with social work and mental health teams

Creating community events in order to break pre-conceptions of care homes

Supporting the Home Manager and Customer Experience Leads to create purposeful activity

Supporting the Home and Customer Experience Leads to ensure a day-to-day presence on social media including Facebook

Driving scores high on Google reviews and Specialist Market tools

Thinking outside the box – e.g charity days, supporting community drives or walking 26 miles!

Being the face people trust to help get solutions to their needs

Creating information events for older people and their families in the community

Ensure the home is fully occupied

Ensure the budgeted rate is achieved

Skills, Qualifications and Abilities

Strong verbal and written communication skills.

Experience within a similar environment desirable

You need to be flexible, patient, with a ‘can do’ caring attitude, and a real 'people person'

Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.

The Company and Care Home EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.

The Oaks opened in July 2023; a 71-bed nursing and dementia specialist care home in the heart of Rubery, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, The Oaks is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at The Oaks.

Benefits of working at EQ Care

½ day off for your birthday – start your celebrations early!

Blue Light Discount Card – access exclusive savings and offers.

28 days of annual leave (pro rata) – enjoy a healthy work-life balance.

Salary advance scheme (Level) – access earned pay when you need it.

Contributory pension – helping you plan for your future.

Dedicated Learning & Development – continuous training and career growth opportunities.

Team member rewards – recognising and celebrating your hard work.

Free meals on shift – enjoy a meal on us while you work.

Free tax review service – making sure you keep more of what you earn.

Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)

Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.

** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice

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