Client Implementation Associate

Responsibilities Client Implementation Associate

We are seeking Client Implementation Associates to join our team in a hybrid capacity, with the flexibility to work remotely as well as from our Leeds offices.

In this role, you will play a key part in managing changes to our existing client mandates and the onboarding of new clients and related managers/vendors. Additionally, you will support the end delivery of our reporting and manage and source responses to queries from wide ranging internal teams, and a range of external parties, including custodians, investment managers, auditors and administrators.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You’ll work across a range of our delegated investment clients, liaising with multiple internal and external parties at many different levels of seniority, to successfully onboard and amend client mandates. Additionally, you will be managing a range of queries, requests and questions related to our delegated clients. Great organisation and task management will be essential in progressing multiple tasks to target.

Driving the on-boarding process for new clients, which includes coordination of legal and fund documentation, account set-up, AML/KYC checks and transition planning

Coordinating mandate changes (e.g. guidelines, benchmarks), manager allocations and other changes

Delivering completed reporting to client teams via our investment portals and through traditional delivery methods

Responding to information requests from clients and their auditors, consultants, actuaries, and administrators

Providing general ongoing client service support to our wider business

Maintaining operational procedure and control documentation for the business

How this opportunity is different

Being uniquely positioned, the UK Investment Operations team operates in a demanding, fast-moving environment, offering exposure to a dynamic, multi-asset fund-of-funds platform. This role provides a rare opportunity to work across a broad range of activities, with genuinely varied and intellectually interesting responsibilities. As you develop, you’ll take on increasing levels of ownership and gain direct involvement in high-profile areas of the business, such as our OCIO offering, creating a strong platform for progression and career growth.

Skills and experience that will lead to success

Excellent project and multi-task management skills are essential.

You must be strong with workload organisation to stay on top of lots of complex moving parts

Excellent verbal and written communication skills, with the ability to convey complex information clearly and confidently

Excellent communication skills, both verbal and written

Strong interpersonal skills, with a proven ability to build and maintain effective relationships with internal stakeholders and external parties

High level of attention to detail, ensuring accuracy and consistency in all deliverables.

Ability to work to tight deadlines

Ability to work as part of a team and on your own initiative

Experience working in an Operations team, ideally within financial services or a related investment environment