Job Title: Claims Intelligence Analyst
Location: Liverpool City Centre - hybrid working available
Salary: £27,000 - £35,500 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role
Job Type: Full Time, Permanent
Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day
As an Claims Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report.
To investigate suspected fraudulent claims/policies using various intelligence tools
To deliver a usable intelligence-based product to reduce claim losses
To provide intelligence-led support to general claims/policy teams
Confident in presenting complex information in a clear and concise manner
Contribute to the continued improvements of the intelligence products & output
Handling, analysing and evaluating highly confidential datasets and documents
To develop an understanding of the MI Reports generated and fraud detection strategy
To assist in the promotion of data integrity across the group
Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business
Review intelligence received into the unit and ensured and exposure is identified and worked appropriately
Perform advanced intelligence investigations relevant to the subject matter to collect, analyse and suitably record items of interest
Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies
Adhere to company processes and ensure that DPA, FCA, TCF and other related regulatory requirements are met
Report fraudulent claims and policies to counter fraud agencies and subsequently provide evidence/produce witness statements
Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance
Analytical thinker - able to analyse information quickly and use it to provide robust advice
Written communicator - able to easily relay complex information in a written report
Curious - an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious
Online awareness - an ongoing interest in current and emerging online trends, particularly in social networking
Organised - good time management skills, able to work under pressure and deliver against deadlines set
Keen eye for detail with the ability to think laterally and act through reasoned decision making
Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential
Experience in using fraud detection tools and intelligence analysis software
Grow with Acorn
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgement
35 days' holiday (including bank holidays) with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & more
Mindful Employer - championing mental health and wellbeing
Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
Menopause Friendly accredited - supporting every stage of life
Armed Forces Covenant signatory - honouring those who serve
Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
Best Place to Work for Development - proud to be investing in people's future
Best Place to Work for Women - breaking down barriers to women's career progression
A Few Things to Know Before You Apply
Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of; Insurance Fraud Intelligence Analyst, Claims Fraud Analyst, Risk & Intelligence Analyst, Insurance Fraud Investigator, Insurance Claims Analyst, Claims Investigator may all be considered.
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
