Claims Handler CH4

Keoghs are seeking a Claims Handler (CH4) to join their Liverpool team. The claims handler will pro-actively manage a caseload of Public Liability and Employers Liability & Property Damage (up to and including reserve limits of £40,000) to conclusion. In addition to handling a case load undertake auditing within the Department.

Key Accountabilities

To create accurate Claims Management System records

To ensure quality, service standards and productivity levels are maintained to a high standard

To develop client contacts and an understanding of the client culture

Where appropriate, attend client review meetings

To assist with both internal & external auditing

To undertake projects and to be able to deliver within agreed timescales

To continually keep Managers abreast of any client changes and issues

Report to Team Leader/Claims Unit Service Manager undertaking appropriate additional tasks

Allocate new claims as and when required

Carry out supervisory tasks appropriate to level and as per management instructions

Undertake monthly audits for all fee earners in the Department

Undertake client audits as required

Develop and maintain an audit process, to allow for feedback to be recorded and retained. Outputs to be communicated to the Head of Operations, Team leaders and file handler

Experience, Skills and Qualifications

Minimum 4 years claims handling, at least 3 years El/PL dealing with complex quantum

Significant experience in the evaluation, negotiation and settlement of Public/Employers' Liability Claims is essential

Experience providing training or supervising (desirable)

Technical delivery would preferably include some RSI or CRPS – but not essential.

Effectively prioritises workload and organises own work effectively

Demonstrates an understanding of the market and industry

Benefits

Davies Incentive Plan

25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)

Simply Health Care Cash Plan

WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing

Death In Service – after 1 years’ service

Pension Contribution based 5% Employee / 3% Employer

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme*

Tech Scheme*

Season Ticket Loan*

Gym Flex*

Access to Online Discount Sites

Discounted Gourmet Society Membership

Discounted Tickets for Merlin Attractions nationwide

Discounts at local retail outlets

*after successfully completing probation