Cisco Network Engineer

We are recruiting for an experienced Cisco Network Engineer to join an established managed services team supporting a number of key customers.

This is a remote, home-based Network Engineer role with occasional travel to customer sites. You will provide senior-level remote support and deliver projects across Cisco routing, switching, wireless and security technologies. If you are a CCNP-certified engineer who enjoys resolving complex issues, working closely with customers and keeping up with Cisco technology, this could be the role for you. Key responsibilities

Provide remote support across a range of Cisco network environments

Manage and resolve complex incidents, service requests and problems in line with SLAs

Act as an escalation point for high-priority customer issues

Troubleshoot Cisco routing, switching, wireless and network security issues

Complete root cause analysis and clearly document resolutions

Deliver and support Cisco network projects

Work closely with customers, Cisco and third-party suppliers

Mentor junior members of the technical team

Participate in a 1-in-4 on-call rota

Provide occasional onsite support when required

Essential experience

Current Cisco CCNP certification

Previous experience as a Network Engineer within a service provider or MSP environment

Strong Cisco routing and switching experience

Good knowledge of Cisco enterprise wireless and network security

Experience delivering Cisco projects within customer environments

Strong customer-facing, communication and documentation skills

Comfortable working independently in a remote Network Engineer position

Full UK driving licence and willingness to travel occasionally

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