Change & Continuous Improvement Partner, Wealth

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

UK Remote - 💰£40,400 - £54,600 + Incentive Awards tied to your performance + Benefits ✨

Applications close on Friday 8th May 2026 at 17:00.

About our team 🚀

The Change & Continuous Improvement wealth team is the bridge between our Product and Operations teams and keeps us agile, efficient, and always evolving.

You'll be at the heart of transformation: shaping how change lands across our Customer Operations teams, creating magical customer journeys, removing friction from processes, and empowering our teams to deliver better, faster, and more confidently. This isn’t just about fixing what’s broken — it's about making good things even better.

What you'll be doing

Work alongside another Change & Continuous Improvement Partner to deliver squad and operational changes.

Responsible for ensuring the delivery of fast moving projects, from process redesign to product launches.

Support the product & operations team to unblock challenges and drive pace while ensuring alignment to strategic goals.

Ensure Customer Ops processes and workflows are maintained and work seamlessly and lead on plans to implement change and improvements where necessary.

Drive a cult