Business Systems Specialist

Business Systems Specialist

Location: Birmingham (Hybrid) Salary: Competitive + Benefits

The Opportunity

We are looking for a proactive and customer-focused Business Systems Specialist to join a growing organisation based in Birmingham.

This role sits at the heart of business operations, providing expert support for key business systems and processes used across the organisation. You will act as a trusted point of contact for colleagues, helping to resolve system queries, improve user experiences, support change initiatives and identify opportunities to enhance processes and efficiency.

Working closely with operational, business and technical teams, you will play an important role in ensuring systems remain effective, users are supported, and continuous improvements are delivered that positively impact both colleagues and customers.

What You'll Be Doing

Acting as the first point of contact for colleagues requiring support with business systems, processes and operational queries.

Investigating, diagnosing and resolving system-related issues, ensuring timely and effective outcomes.

Building strong relationships with stakeholders across the business to understand challenges and identify opportunities for improvement.

Supporting system enhancements, upgrades and wider change initiatives, ensuring smooth implementation and adoption.

Monitoring and managing incidents, service requests and recurring issues, identifying trends and driving long-term solutions.

Delivering onboarding, training and ongoing support to system users, helping colleagues maximise the value of business systems and processes.

Producing and maintaining reports, operational data and management information to support decision-making and business performance.

Maintaining process documentation, sharing best practice and contributing to continuous improvement initiatives.

What We're Looking For

Previous experience in a systems support, business support, operations support or business systems role.

Strong Microsoft Excel, Word and database skills.

Excellent analytical and problem-solving abilities with a structured approach to investigating issues.

High levels of accuracy and attention to detail.

Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

Excellent communication and stakeholder management skills.

A proactive mindset with a genuine interest in improving systems, processes and user experiences.

A collaborative approach and willingness to work across multiple business functions.

If you enjoy solving problems, supporting colleagues and improving the way systems and processes operate, we'd love to hear from you!

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.