Business Support Manager

Package Description: We are looking for a highly organised and proactive Business Support Manager to join Agincare Enable. In this pivotal role, you will provide high-level business management, project coordination, and administrative support to ensure the smooth and efficient running of our operations.

Working closely with the Senior Leadership Team, you will support to drive both day-to-day performance and longer-term growth. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and takes pride in delivering high-quality support across teams and projects.

Please note this role will be based, in person at our Office in Netham, Bristol and requires regular travel to other patch offices and service locations.

Duties of the role

Business & Project Support

Coordinate business operations to support the delivery of Enable services

Provide administrative support to the Senior Leadership Team across governance, compliance, and business development

Lead and manage projects, including planning, tracking progress, and reporting on outcomes

Support data analysis and reporting to inform decision-making

Coordinate responses to bids and ensure timely input, review, and sign-off

Team & Meeting Coordination

Organise and manage meetings, including Board and leadership meetings, and key events

Prepare agendas, presentations, and take accurate minutes

Track actions and follow up to ensure completion

Maintain accurate records, documentation, and databases

Manage correspondence, emails, and enquiries in a timely manner

Communication & Collaboration

Facilitate effective communication across internal teams and external stakeholders

Share updates and key information clearly and appropriately

Handle sensitive information in line with data protection requirements

Compliance & Continuous Improvement

Ensure adherence to company policies and procedures

Maintain confidentiality at all times

Support quality improvements and continuous development initiatives

Additional Responsibilities

Support with complaints, compliments, and data requests

Assist with report writing as required

Undertake training and stay up to date with sector developments

Occasionally travel and work flexibly, including evenings and weekends, to meet business needs

About You

Essential Skills & Experience

Strong knowledge of Microsoft 365 (Word, Excel, PowerPoint, Teams, Planner, SharePoint, OneDrive)

Proven project management experience or relevant qualification

Excellent IT skills, particularly in Excel and reporting tools

Strong organisational skills with the ability to manage multiple priorities

Ability to produce accurate, timely reports and management information

Excellent communication skills, both written and verbal

Ability to work effectively in a fast-paced, changing environment

Strong time management and attention to detail

Demonstrable experience working within a support role

Desirable Skills and Experience

Experience within health, social care, or supported living sectors

Experience working with senior leadership teams

Knowledge of governance, compliance, or business development processes

Demonstrable Project Management Experience

Benefits

We believe in recognising the hard work and dedication of our team. As a valued member of Agincare, you’ll benefit from:

A supportive and inclusive working environment

The chance to help shape a growing and ambitious care organisation

Refer a friend scheme up to £1000*

Outstanding career development

Blue Light Discount Package

Company pension scheme

About Agincare

We’re a family run business that’s been caring and supporting people since 1986. With over 4,500 team members, we’re one of the UK’s largest care providers and are continuing to grow. We have over 100 locations across England including care& nursing homes, home care branches, extra care schemes, supported living properties and live-in offices.

Agincare are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently. We are proud to be able to offer a guaranteed interview to care leavers, or an informal conversation about our career opportunities.

All of our care services are regulated by the Care Quality Commission (CQC).

Equal opportunities are important to us at Agincare and we welcome applications from all.

*Refer a friend bonuses are subject to terms and conditions