Neon Talent Solutions are delighted to be supporting our client in the recruitment of a Client Onboarding /Business Implementation Lead to join their growing Bristol-based team on a full-time, permanent basis, with hybrid working options available (2 WFH Days / 3 Office Days).
This is not an IT or software implementation role. We're looking for someone from an Insurance or Financial Services background with experience onboarding clients, business partners or suppliers. You'll lead the operational implementation of new business, ensuring new partners, products and services are successfully onboarded and embedded into business-as-usual operations.
What's Available To You
SALARY: £40,000 - £50,000 DOE per annum | Annual Profit Related Bonus*
26 Days Annual Leave + Bank Holidays
Life Insurance
Company Pension
Private Healthcare (BUPA)
Income Protection Scheme (70%)
Hybrid Working - 3 Office Days / 2 WFH Days
Annual Profit Related Bonus (*discretionary)
Health & Wellbeing Programme
Based in Central Bristol with excellent transport links
Ongoing professional development opportunities
About the Role of Business Implementation Lead (Client Onbaording)
As Business Implementation Lead, you'll take ownership of the operational onboarding and transition of new clients, business partners, suppliers, products and services. Acting as the central point of coordination, you'll bring together stakeholders across Operations, Claims, Finance and Compliance to ensure every new business opportunity is implemented effectively, governance requirements are met, and a seamless transition into business-as-usual operations is achieved
Lead the onboarding and implementation of new business, partners, products and services
Coordinate projects across internal teams and external stakeholders
Manage implementation plans, timelines, risks and dependencies
Ensure operational readiness ahead of go-live, including processes, controls, training and reporting
Coordinate partner and supplier onboarding, integration and transition
Manage governance, approvals and due diligence requirements
Resolve issues and keep implementation activity on track
Coordinate testing, training and operational handovers
Provide clear stakeholder updates and reporting
Ensure successful transition into business-as-usual operations
Working Hours: 37.5 hours per week | Monday to Friday
What You Will Bring
You'll be an experienced Business Implementation, Project Management or Business Analysis professional from an Insurance or Financial Services background, with a proven track record of coordinating business change and onboarding new clients, business partners or suppliers. A confident communicator, you'll enjoy bringing together diverse stakeholder groups to deliver successful operational implementations and seamless transitions into business-as-usual. Insurance or Financial Services experience is essential.
Minimum 2 years' experience in Business Implementation, Project Management and/or Business Analysis
Proven experience onboarding clients, business partners, suppliers or third-party providers and coordinating new business implementations
Strong stakeholder management and communication skills across internal and external teams
Experience managing implementation plans, timelines, risks, dependencies and action trackers
Experience coordinating operational readiness through to successful go-live and transition into business-as-usual
Strong organisational, planning and problem-solving skills with the ability to manage multiple priorities
Experience working within regulated and governance-led environments
Exposure to regulatory, audit, due diligence or compliance activities would be advantageous
If you're looking for a role where you can genuinely see the impact of your success, enjoy bringing people together to deliver change and thrive in a collaborative environment, we'd love to hear from you. Apply today and we'll be in touch to discuss the opportunity further.
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