Business Development Executive

Job Purpose

Drive growth through outbound calling, lead generation and prospect engagement, building a strong pipeline of qualified opportunities for the Field Sales Team and BDMs.

As a key first point of contact, you’ll qualify prospects, nurture leads and support the sales team with accurate administration, proposals and follow-ups—helping turn opportunities into new business.

Main Duties

Demonstrate excellent customer service and sales skills, placing the customer at the heart of every interaction.

Support the BDMs with new customer opportunities, building strong, lasting client relationships.

Creating new customer quotations in line with the company's quality standards, whilst ensuring effective and efficient customer service.

Ensuring the sales process is followed for new customers, handing over all new customers at the 6-month spend threshold to the Internal account management teams as the customers transition into retained clients.

Following up on incoming enquiries for the business, qualifying opportunities and achieving a win rate above 50%.

Making customer calls and using all other company communication channels to support positive relationship building, ongoing service delivery, new account growth and prospecting activities in line with agreed KPIs.

Prospect for new customers in line with agreed targets and KPIs, including generating new business leads through outbound calling, cold calling, LinkedIn outreach, and other channels as required.

Utilising the in-the-house CRM & Pipedrive to effectively log client interactions daily and support the BDMs with meeting scheduling.

Working collaboratively with the BDM’s to ensure client retention is maintained throughout your allocated region and in line with KPIs.

Liaise with the operations and technical team through the enquiry lifecycle to ensure the proposal and delivery meet both the customer and business requirements.

Support our live chat function on the website, manage marketing qualified leads and track success.

Supporting the finance team with invoice queries and payment resolutions.

PERSON SPECIFICATION

Essential Professional Qualities

Experience in account management, sales, client support and telesales roles.

Strong track record of meeting or exceeding sales targets and KPIs. Experience in prospecting for new customers.

Strong communication skills, both verbal and written.

Adaptable and effective in a fast-paced work environment.

Experience in using a CRM system.

SAP ERP system experience - advantageous.

Summary of Behavioural Capabilities/Competencies

A strong work ethic.

Strong telephone, oral and written communication skills.

A team player with a proactive and positive attitude.

A desire to learn new skills and thrive in a team environment.

Innovative and forward-thinking.

Organised and task orientated

Exceptional timekeeping and time management.