Business Banking Success Specialist

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ UK Remote | 💰£28,100- £35,525 + Incentive Awards tied to your performance + Benefits ✨ ⭐Our Business Banking Team We are seeking highly motivated and customer- centric individuals to join our dynamic Business Banking team. Our Business Success Specialists will be responsible for the overall experience of our most complex businesses and represent Monzo by working with teams across the bank to create smooth experiences that build trust and confidence in our Business Banking product and support. Our Business Success Specialists are amongst the most knowledgeable COps in their domain space and hold subject matter expert prowess. 🔑You’ll play a key role by… Being the voice of Monzo Business for our most complex businesses to building trust and confidence in our product and service. Managing customer queries from our most complex businesses and owning the case management of those queries from start to resolution, keeping customers informed and setting the right expectations. Providing exceptional inbound support, while also identifying opportunities for customers to get more value from our products and services. Supporting businesses through their onboar