Business Analyst

About the Role

We are supporting a Council currently operating under Exceptional Financial Support (EFS) and delivering an ambitious recovery and modernisation programme across all directorates.

As part of this transformation, we are hiring Modernisation Business Analysts to provide the critical operational insight that underpins service redesign, cost savings, and improved outcomes for residents.

These roles sit at the heart of the Council's modernisation portfolio focused not on systems, but on how services actually operate, and how they can be reshaped to deliver better value.

What You'll Be Doing

Conduct operational diagnostics to understand how services currently function

Analyse costs, staffing structures, demand volumes, and performance data

Deliver process mapping and workflow analysis, identifying inefficiencies and duplication

Support the development of evidence-based transformation options and business cases

Produce clear, structured outputs including briefing papers, data packs, and analysis

Track benefits realisation, verifying whether projected savings are achieved

Engage with stakeholders across services to build a realistic picture of operations

Work collaboratively with Finance, Digital, PMO, and HR/OD teams

In addition to the above, you will

Lead end-to-end service diagnostics, from scoping through to recommendations

Develop costed transformation options, including savings, risks, and timelines

Manage and mentor a team of Modernisation Business Analysts

Act as a key partner to Heads of Service and Senior Responsible Officers (SROs)

Contribute to programme governance, including board papers and reporting

Identify and escalate cross-cutting dependencies across programmes

You will

Deliver hands-on analytical work across multiple service reviews

Support options appraisal through research, benchmarking, and modelling

Maintain robust documentation of data sources, assumptions, and findings

Provide timely updates and flag risks or dependencies to senior colleagues

Work closely with operational teams to build trust and accurate insight

What We're Looking For

Essential

Local Authority experience

Experience in operational analysis, service review, or business improvement

Strong analytical capability, particularly using financial, demand, and workforce data

Ability to communicate insights clearly through structured written outputs

Experience working in complex organizations (local government or similar preferred)

Strong stakeholder engagement skills, with the ability to build credibility

A proactive, detail-oriented approach to problem solving and analysis

If you are interested in this role please send your updated CV in the first instance.