Business analyst

Business Analyst | Contact Centre Transformation | Life & Pensions

6-Month Contract (Strong Extension Likely) | Remote (UK-Wide) | Once-a-Month in Edinburgh

We're hiring 2 Business Analysts for a high-profile Contact Centre Transformation programme at a major Life & Pensions business - replacing a core customer contact platform that's approaching end-of-support.

You'll sit inside a newly-forming Agile team, working directly with Product Owners, Platform Owners, architects and business stakeholders to shape requirements and drive delivery on a platform migration that will define the next 18+ months of customer operations.

What you'll do

Elicit and document requirements; run workshops to nail down outcomes

Own user stories, acceptance criteria and backlog refinement

Drive sprint planning and Agile ceremonies

Challenge existing process and push improvements through

Manage stakeholders across business and tech

Unblock risks and dependencies

What you'll bring

Solid BA experience on large-scale, Agile change programmes (2-week sprints)

Strong requirements gathering, backlog management and workshop facilitation

Sharp stakeholder management - confident challenging people constructively

A proactive, self-starter mindset - this role has no hand-holding

Nice to have

Contact Centre or Financial Services / Life & Pensions background

Platform migration/modernisation experience

Familiarity with Microsoft contact centre tech

Edinburgh-based (useful, not required)

The details

6 months initial, likely extended

Competitive day rate through umbrella company

Remote, UK-wide - one office day in Edinburgh per month

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.