Business Analyst

Role Overview

Role: Business Analyst

Salary: Up to £53,000 p/a + discretionary 10% annual bonus

Location: Remote first - Note: Candidates must be UK-based

The Opportunity

Our client, a leading SaaS business, is looking for an experienced Business Analyst to join its growing Delivery team.

This is an excellent opportunity to work with a range of enterprise customers, playing a key role in the successful delivery of software implementations. Acting as the bridge between customers and internal teams, you'll be responsible for gathering and translating business requirements into scalable platform solutions while ensuring projects are delivered in line with best practice.

You'll work across the full project lifecycle, collaborating with Project Managers, Product, Delivery and Technical teams to ensure customers receive a seamless implementation experience. Alongside requirements gathering and solution design, you'll also support user acceptance testing, onboarding and ongoing customer engagement.

This role would suit someone who enjoys working closely with customers, solving business problems and delivering technology solutions that make a real impact.

Key Responsibilities

Business Analysis & Requirements Gathering

Work closely with customers to understand, capture and document business requirements

Translate customer needs into clear functional specifications and user stories

Design scalable platform solutions and obtain stakeholder sign-off throughout the delivery process

Project Delivery & Customer Success

Support the successful delivery of multiple software implementation projects

Assist with customer onboarding, testing and ongoing platform adoption

Work alongside Project Managers to ensure projects are delivered on time and within budget

Support customers throughout User Acceptance Testing, managing issues and coordinating with QA teams where required

Stakeholder Management & Collaboration

Build strong relationships with customers, partners and internal teams

Facilitate workshops and technical discussions throughout the project lifecycle

Collaborate with Product, Delivery and Technical Support teams to continuously improve customer outcomes

Support pre-sales activities where required, providing functional expertise to prospective customers

Continuous Improvement

Develop a strong understanding of both customer processes and platform capabilities

Contribute to product improvements by providing customer feedback and insights

Identify opportunities to improve delivery processes and customer experience

What We're Looking For

Essential Experience

Commercial experience working as a Business Analyst within a software or SaaS environment

Strong experience gathering, documenting and managing business requirements

Experience writing user stories and functional specifications

Excellent stakeholder management and communication skills

Ability to manage multiple projects and competing priorities

Strong analytical and problem-solving skills

Experience working closely with cross-functional technical and delivery teams

A proactive and customer-focused approach

Desirable

Experience working with API-driven or SaaS platforms

Knowledge of POS (Point of Sale) systems

Business Analysis or related professional qualifications

Experience working within software implementation or delivery environments

If you're a Business Analyst looking for a customer-facing role where you can work on complex software implementations while helping organisations get the most from innovative technology, we'd love to hear from you.

Important Notice

We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn't always possible to get back to everyone. With this in mind, if you've not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion.

Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.

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