Business Analyst

Business Analyst

Reference number:JR258066

Location: London

Working pattern: Full Time

Contract Type: Permanent

Number of roles: 1

Grade: IT5A

Salary:£51K - £60K Per Annum

We are looking for a Business Analyst to join our team.

The Business Analyst acts as a vital conduit between business stakeholders and

technical teams. The core focus is on conducting thorough 'As-Is' process discovery and

mapping the revised processes that result from bespoke application development by

the Business Tools squad. By translating operational needs into actionable

requirements and utilizing AI agents to support the analysis workflow, this role ensures

that technology solutions are modern, collaborative, and geared toward optimizing

operational efficiency.

This is an excellent opportunity for someone who may be currently working as a Business Analyst, Data Analyst or Process Operations Manager who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://5766x385

What you’ll bring to the role

Demonstrated Process Mastery: A proven track record in business process analysis, mapping, and the creation of meticulous 'As-Is' and 'To-Be' documentation.

The 'Spreadsheet Decoder' Mindset: Exceptional ability to audit complex spreadsheets (formulas, macros, data tracking habits) and reverse-engineer them into functional business logic.

Facilitation & Discovery Excellence: Highly skilled at leading interviews, observation sessions, and interactive workshops to uncover true business needs and unwritten operational steps, navigating ambiguity to clarify requirements even when documentation is scarce.

Agile Collaboration: Experience working directly alongside Product Owners and Developers to translate complex operational habits into structured, clear technical specifications and user stories.

Operational Versatility: Proven capability to juggle multiple parallel projects, coordinating effectively with large stakeholder groups and maintaining momentum across competing priorities.

Empathy & Change Management: A patient, collaborative approach to guiding non-technical users through the transition away from familiar legacy tools.

Delivery & Professional Standards: Target-driven and focused on solution delivery; maintains an understanding of data governance frameworks and ITIL processes to ensure solutions are scalable and compliant.

Experience with Archimate for process mapping is desirable.

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Thursday 17th September 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk. Please be aware that it is an offence to apply for this role if you are barred from engag