Agile Business Analyst - CRM Transformation Working pattern: Hybrid - London Start date: As soon as possible An established charity is loo…
Business Analyst
Rate: £350 to £400 per day Contract: Interim
We are seeking an experienced Business Analyst to support a major transformation portfolio within a large public sector organisation. This role will suit a confident and self-sufficient BA who is able to work independently across a varied portfolio of change activities, engaging with senior stakeholders, services and project teams to gather requirements, analyse complex information and support the delivery of meaningful business improvement.
The successful candidate will play a key role in gathering and interpreting data, developing clear performance and benefits reporting, and producing Power BI dashboards that support effective decision-making across the organisation. You will work closely with operational services, project and programme leads, and senior stakeholders to define requirements, assess current processes, identify areas for improvement and present complex information in a clear and accessible way.
Key responsibilities
The Business Analyst will provide analytical and business change support across the transformation portfolio, working with services to understand current processes, capture and prioritise business requirements, and support the development of future operating models. You will use data gathering, analysis and interpretation to identify key issues, risks, benefits and opportunities for improvement, producing high-quality reports, dashboards, briefing materials and presentations to inform decision-making.The role will also involve working with stakeholders to map processes, facilitate workshops, assessing the impact of proposed changes and supporting the implementation of new ways of working. You will be expected to translate complex information into clear insights, helping services to understand performance, monitor benefits and make evidence-based decisions.
Essential experience and skills
Working independently as a Business Analyst across transformation, change or improvement programmes
Data gathering, analysis and interpretation
Developing Power BI dashboards and using data to support decision-making
Producing performance reports, benefits reports, briefing notes and presentations
Presenting complex information clearly to a range of audiences
Working with senior stakeholders, services and project teams to define and prioritise requirements
Capturing, analysing and documenting business processes to a high standard
Using business process mapping techniques to understand current ways of working and identify opportunities for improvement
Facilitating workshops, interviews or stakeholder sessions to gather requirements and test proposed solutions
Identifying risks, benefits, dependencies and business impacts linked to change activity
Working in a pressurised environment, managing competing priorities and delivering to deadlines
Building strong relationships with internal clients, stakeholders and service leads
Producing high-quality written documentation, reports and presentations
Using Microsoft Office packages effectively, with strong Excel and Power BI capability
Experience working within a public sector, local government or complex service-led environment
Knowledge of formal business analysis techniques, tools or methodologies
Experience supporting transformation portfolios or large-scale organisational change programmes
Exposure to benefits realisation, performance management or service improvement reporting
Understanding of data protection, information governance or public sector reporting requirements
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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