Business Analyst

About The Role FDM is a global business and technology consultancy seeking Business Analysts to work with our global systems integrator client on a major Central Government Service Transformation Programme. This initiative forms part of a core-funded Service Transformation Portfolio, focused on improving operational efficiency, increasing productivity, reducing costs, and accelerating the digitisation of critical business processes.

As part of a significant programme expansion, we are seeking experienced Business Analysts with process improvement and automation expertise to join multidisciplinary delivery pods responsible for identifying opportunities for digitisation, capturing business requirements, and supporting the delivery of innovative low-code solutions using Microsoft Power Platform, Power Automate, GOV.UK services, and no-code/low-code forms technologies. This is an initial assignment running through to March 2027, with strong potential for extension as additional discovery activity and delivery workstreams are onboarded.

Key Responsibilities

Engaging with business stakeholders to understand operational challenges, requirements, and opportunities for automation

Conducting workshops, interviews, and process discovery sessions to capture business and user needs

Analysing existing business processes and identifying opportunities for digitisation, optimisation, and service improvement

Documenting functional and non-functional requirements, user stories, business rules, and acceptance criteria

Creating process maps, workflow diagrams, wireframes, and business analysis artefacts to support solution design

Supporting the design and development of case management systems, digital forms, and workflow automation solutions

Collaborating closely with Delivery Managers, Developers, UX Designers, and Architects throughout the delivery lifecycle

Ensuring solutions align with business objectives, user needs, and GOV.UK service standards

Supporting backlog refinement, sprint planning, testing, and user acceptance activities

Facilitating communication between business and technical stakeholders to ensure shared understanding of requirements

Identifying risks, assumptions, dependencies, and impacts associated with proposed solutions

Supporting change management, process adoption, and benefits realisation activities

Contributing to continuous improvement initiatives and the identification of further automation opportunities

About You Must Have:

3-5+ years' experience working as a Business Analyst within digital transformation, process improvement, or technology-enabled change programmes

Proven experience gathering and documenting business requirements across multiple stakeholder groups

Strong process mapping and business process analysis skills

Experience identifying opportunities for workflow automation, digitisation, and operational efficiency improvements

Experience producing user stories, acceptance criteria, functional specifications, and business analysis documentation

Strong stakeholder engagement and workshop facilitation skills

Experience working within Agile delivery environments

Ability to collaborate effectively with Developers, Architects, UX Designers, and Delivery Managers

Excellent analytical, problem-solving, and critical-thinking skills

Strong written and verbal communication skills

Ability to translate complex business requirements into clear, actionable deliverables

Experience supporting testing, user acceptance, and business readiness activities

Nice to Have

Experience delivering projects within government or public sector environments

Knowledge of GOV.UK service standards and digital service delivery principles

Experience working on process automation, workflow management, or low-code platform initiatives

Familiarity with Microsoft Power Platform, Power Automate, and associated technologies

Experience supporting the delivery of case management solutions

Understanding of service transformation, operational optimisation, and continuous improvement methodologies

Experience creating wireframes, user journeys, and service blueprints

Knowledge of business architecture, process modelling, or customer journey mapping techniques

Relevant Business Analysis certifications such as BCS Business Analysis, Agile BA, or equivalent

Awareness of accessibility and user-centred design principles within digital service delivery