Business Analyst

Business Analyst - Business Transformation / D365

Location: Leeds - Hybrid 12 month fixed term contract. Paying between £, depending on experience.

A leading Managed Services provider is looking to appoint an experienced Business Analyst on a fixed-term contract.

This is an excellent opportunity to contribute to key digital transformation initiatives, working across customer-facing platforms and enterprise systems, including Microsoft Dynamics 365, within a fast-paced and collaborative environment.

As a Business Analyst, you will act as the vital link between business stakeholders and technical delivery teams, ensuring business requirements are clearly defined and successfully delivered.

Key responsibilities

Gather, analyse and document business requirements, translating them into user stories and functional specifications

Work closely with DevOps and cross-functional teams to design and deliver scalable digital solutions

Support the delivery of customer self-service platforms, integrated with third-party providers

Apply your knowledge of CRM, ERP and billing platforms and architectures to ensure solutions align with wider system landscapes

Drive process improvement initiatives through API integration and automation

Identify opportunities to optimise complex operational processes, including multi-line and multi-site service environments

Build and maintain effective relationships with stakeholders at all levels

Key Skills & Experience

Proven experience as a Business Analyst within digital transformation environments

Strong experience with Microsoft Dynamics 365 (D365) or similar enterprise platforms

Solid understanding and awareness of CRM, ERP and billing platforms and architectures

Experience working in Agile / DevOps delivery environments

Strong skills in requirements gathering, process mapping and user story development

Experience delivering customer-facing digital solutions, such as portals or self-service platforms

Demonstrable experience with API integrations, automation and process optimisation

Excellent stakeholder engagement and communication skills

Location: Leeds - Hybrid 12 month fixed term contract. Paying between £, depending on experience. Must be eligible to work in the UK.